We're straight up about how we handle your info. No sneaky business here - just honest talk about what we collect, why we need it, and how we keep it safe.
Last Updated: October 28, 2025
Look, we get it - nobody actually reads these things usually, but we're gonna keep this real with you. At Jorvex Odyssey Fitness, your trust means everything to us. We're not some faceless corporation trying to sell your data to the highest bidder. We're your training partners, and we take that responsibility seriously.
This policy breaks down exactly what info we collect when you train with us, why we need it (spoiler: it's mostly to make your fitness journey better), and how we keep it locked down tight. We're based in Vancouver, BC, Canada, so we follow all the Canadian privacy laws - PIPEDA and all that jazz.
When you sign up with us, we'll ask for the basics - your name, email, phone number, and address. Pretty standard stuff. We need this to reach you about class schedules, membership renewals, or if we've gotta cancel a session because our HVAC decided to quit on leg day (it happens).
We also collect your emergency contact info because safety first, always. If something goes down during an intense training session, we need to know who to call.
Here's where it gets specific to what we do. We'll collect info about your fitness goals, medical history, injuries (past and present), and any physical limitations. This isn't us being nosy - it's literally so we don't push you into exercises that could mess you up.
During your journey with us, we'll track your progress metrics - weight, body composition, strength gains, endurance improvements, that kind of thing. Your personal trainer or coach uses this data to adjust your program and keep you moving forward safely.
If you're working with our nutrition counseling services, we'll also collect dietary preferences, restrictions, and your eating habits. Can't build a proper meal plan without knowing you're allergic to shellfish or that you're vegan, right?
For memberships and services, we'll need payment details. We use secure payment processors, so we don't actually store your full credit card numbers on our systems. We keep billing addresses and transaction history for accounting purposes and to handle any billing questions you might have.
If you're on a monthly membership, we'll store your payment method for recurring charges. You can update or remove this anytime through your member portal or by hitting us up at the front desk.
When you browse our website or use our member app, we collect some technical stuff - IP address, browser type, device info, pages you visit, and how long you hang out on each page. This helps us figure out what's working and what's not on our digital platforms.
We also track facility access through our key card system. This is mainly for security and to understand peak usage times so we can staff appropriately and keep the equipment maintained.
First and foremost, everything we collect goes toward making your training better. Your health info helps us design programs that won't injure you. Your progress metrics let us know when to level up your workouts or dial things back if you're overtraining.
We use your contact preferences to send you useful stuff - workout tips, nutrition advice, schedule updates. Not spam, just actual helpful content. And if you're not into it, you can opt out of marketing emails anytime.
We use your info to handle the day-to-day operations - processing payments, scheduling classes and PT sessions, managing memberships, keeping our facility secure, and maintaining equipment based on usage patterns.
Sometimes we'll analyze aggregated data (no individual names attached) to understand trends. Like, if everyone's crushing HIIT classes on Tuesdays, maybe we should add another session. That kind of thing.
Sometimes we're legally required to keep certain records or share info with authorities. For example, if there's an injury at the facility, we might need to provide documentation to insurance companies or regulatory bodies.
We'll also use your info to enforce our facility rules and membership agreements. If someone's consistently violating policies, we need records to back up any actions we take.
We've got multiple layers of security in place. Our systems use encryption for data transmission and storage - basically, your info is scrambled so even if someone intercepts it, they can't read it. Our website uses SSL certificates (that's the little padlock you see in your browser).
We've got firewalls, intrusion detection systems, and regular security audits. Our servers are hosted in secure Canadian data centers with physical security measures. We also keep backups in case something goes wrong, but those backups are encrypted too.
Access to your personal data is restricted to staff members who actually need it to do their jobs. Everyone on our team signs confidentiality agreements and gets training on privacy practices.
Paper records (yeah, we still have some) are kept in locked cabinets in secure areas. Only authorized staff can access these files. When we need to dispose of documents containing personal info, we shred them properly.
Our computer systems have password protection and auto-logout features. We don't leave member files open on screens where other people can see them. Basic stuff, but important.
Security is a team effort. Here's what you can do on your end:
No system is 100% hack-proof, but we're constantly working to stay ahead of threats and minimize any risks.